This Payment Security Policy outlines how Pouchneutral handles online payments and payment-related information when customers place orders through the website.
- Merchant Information
Brand: Pouchneutral
Address: Calle Norte 32 No. 613, Col. Santiago, Valle de Chalco, Estado de México, C.P. 56615
Phone: +52 5575775527
Email: sachet@pouchneutral.com
The Pouchneutral merchant information used for payment processing is consistent with the business information provided on the website.
- Payment Processing
Online payments made through the Pouchneutral website are processed by Stripe.
Stripe acts as the payment processor for transactions conducted via this website. Stripe is not a commercial partner of Pouchneutral.
Payment processing is conducted through Stripe’s payment infrastructure and adheres to applicable payment processing arrangements and requirements.
Customers do not need to create or log into a Stripe account to complete a payment on the Pouchneutral website.
- Payment Methods
Pouchneutral accepts the payment methods displayed on the checkout page, which may include:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay; and
Eligible digital wallets.
The payment methods displayed to customers may depend on the checkout environment, payment method availability, and the customer’s location.
- Billing Descriptor
Payments made through the Pouchneutral website will be identified using the merchant information associated with the transaction.
The billing descriptor used for Pouchneutral transactions is:
Pouchneutral
Consequently, customers may see “Pouchneutral” listed as the merchant name for the relevant payment on their payment account statements.
Stripe’s official guidelines indicate that an easily recognizable billing descriptor helps customers identify payment records on their statements.
- Payment Risk Monitoring
As part of its payment processing services, Stripe may conduct payment-related risk assessments and monitor transactions for anomalies or potentially non-compliant activity.
Pouchneutral does not claim that such monitoring absolutely prevents all potential payment issues. Payment processing and related transaction reviews are conducted in accordance with the payment processor’s applicable procedures and requirements.
6. Payment Information
Payment details submitted during the checkout process will be processed via the appropriate payment processing environment.
Pouchneutral will not ask customers to provide payment credentials to Pouchneutral via email, telephone, or other customer service channels.
Customers should use the payment input fields provided during the checkout process when completing an order.
Customers should not send card numbers, security codes, or other payment credentials to Pouchneutral via email.
- Payment Confirmation
Upon successful processing of a payment, the customer may receive an order confirmation or other transaction-related notifications at the email address provided during checkout.
Customers should retain copies of order confirmations and payment records for their own files.
If a customer does not receive an expected payment or order confirmation, they may contact Pouchneutral using the contact details provided below.
- Personal Data and Payment-Related Information
Pouchneutral processes customer information in accordance with its Privacy Policy and applicable data protection requirements governing its business activities and customer interactions.
Information related to orders or payments may include the customer’s name, email address, billing information, order details, and transaction records necessary to complete the relevant transaction.
Pouchneutral processes such information solely for relevant business purposes, including order processing, customer communication, maintaining transaction records, and complying with applicable legal requirements.
Pouchneutral’s Privacy Policy provides further information regarding the processing of personal data.
- Stripe and Personal Data
Stripe is responsible for processing information related to the payment services provided on this website.
Depending on the specific processing activities and applicable legal frameworks, Stripe may process personal data on behalf of Pouchneutral or process certain information as an independent data controller for its own purposes.
Pouchneutral does not represent that all processing activities performed by Stripe are conducted solely on Pouchneutral’s behalf.
Customers may consult Stripe’s privacy information to learn more details about Stripe’s processing activities.
- Cookie Consent
Pouchneutral uses a cookie consent banner on its website.
Where applicable law requires consent, non-essential cookies are used only after the customer selects “Accept” on the cookie consent banner.
Cookies that are strictly necessary for the website’s operation may be processed separately, as permitted by applicable law.
Pouchneutral’s Cookie Policy and Privacy Policy provide further information regarding cookie usage and the processing of personal data.
European Commission guidelines state that consent for personal data processing must be freely given, specific, informed, and unambiguous; additionally, its guidance on cookies distinguishes functional cookies from other categories of cookies that may require consent.
11. Privacy and Data Protection
Pouchneutral is committed to processing customer information in accordance with applicable Mexican data protection requirements, as well as applicable European data protection requirements regarding its European customers.
This website provides a separate Privacy Policy that outlines:
the categories of personal information processed;
the purposes of processing;
relevant data processing arrangements;
the rights available to customers; and
how customers can contact Pouchneutral regarding personal data matters.
Mexican consumer protection guidelines also regard privacy information—as well as information on how customer data is used and shared—as relevant information in online transactions.
- Communication Regarding Payment Security
Pouchneutral will not request full payment card details from customers via email or standard customer service communication channels.
Customers should enter payment information only in the designated payment fields provided during the checkout process.
If a customer receives a request for payment information that deviates from the standard checkout process, they must contact Pouchneutral using the contact details published on the website before providing any payment information.
- Payment Inquiries
For questions regarding payments or orders, customers may contact:
Phone: +52 5575775527
Email: sachet@pouchneutral.com
To facilitate the verification of transactions, customers should provide their order number and the email address used when placing the order.
Pouchneutral aims to respond to payment-related inquiries within 24 to 48 hours.
Customers should not include full card numbers, card security codes, or other confidential payment information in emails.
- Applicable Requirements
Pouchneutral establishes and maintains its payment-related website information and processes to comply with relevant Mexican regulations, as well as European data protection and consumer rights requirements applicable to European customers.
Mexican consumer protection guidelines identify payment methods, supplier contact information, privacy details, and other transaction information as key elements of e-commerce.
Nothing in this Payment Security Policy is intended to limit the mandatory rights to which customers are entitled under applicable law.