We welcome your inquiries regarding our products, orders, and website information.
If you have questions or require assistance, please contact Pouchneutral using the details provided below. We are committed to maintaining open communication and providing the necessary support for your inquiries.
Contact Information
Brand: Pouchneutral
Address: Calle Norte 32 No. 613, Col. Santiago, Valle de Chalco, Estado de México, C.P. 56615
Phone: +52 5575775527
Email: sachet@pouchneutral.com
Customer Inquiries
Please contact us via email for inquiries regarding products, orders, shipping, or other shopping-related matters.
When inquiring about an existing order, we recommend providing your order number and relevant details so we can quickly verify the situation and provide an appropriate response.
Customer Service Hours
Our customer service team handles inquiries during regular business hours.
If you contact us outside of these hours, you may leave a message via email. We strive to respond to customer inquiries within 24 hours.
Response times may vary depending on the nature of the inquiry and the information required. We may contact you for further details if necessary.
Order Inquiries
If your inquiry concerns an order, please provide the order number, the name used when placing the order, and a brief description of the issue.
This information helps us locate the relevant order details and provide an appropriate response.
Product Inquiries
Regarding products displayed on the Pouchneutral website, customers may contact us about product descriptions, specifications, stock availability, order details, or other related matters.
We recommend that customers carefully review the relevant product pages before placing an order; please feel free to contact us if you require further information.
Written Communication
Email is our preferred method for handling customer inquiries, as it allows for the accurate verification of inquiry details and order information.
Please use the customer service email address listed on this page for your inquiries. We will review the information provided and respond based on the nature of the inquiry.
Changes to Contact Information
Pouchneutral may update contact information as necessary. Please use the most current contact details displayed on this page.
When submitting inquiries, customers should use the latest contact information published on the Pouchneutral website.