Pouchneutral respects the privacy of individuals who visit our website, contact us, or place orders through our online store.
This Privacy Policy outlines how Pouchneutral collects, uses, stores, and processes personal information related to our website, products, customer inquiries, and orders.
Pouchneutral acts as the Data Controller for the personal information collected and processed for our own business purposes.
This Privacy Policy applies to customers and website visitors in the Mexican and European markets where Pouchneutral offers products.
- Data Controller
The Data Controller responsible for the personal information covered by this Privacy Policy is:
Brand: Pouchneutral
Address: Calle Norte 32 No. 613, Col. Santiago, Valle de Chalco, Estado de México, C.P. 56615
Phone: 52 5575775527
Email: sachet@pouchneutral.com
Pouchneutral determines the purposes for processing customer and website information related to the website, customer service, orders, and related business management.
- Personal Information We Collect
Depending on how you interact with Pouchneutral, we may collect the following categories of personal information:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Product information related to orders
Transaction reference numbers and payment-related information
Customer service correspondence
Information submitted via contact forms
Website account information (if applicable)
Information related to order requests or customer inquiries
Technical information related to website visits (such as IP addresses, browser information, and access logs collected by the website)
Pouchneutral collects only information relevant to the applicable purposes.
- How We Use Personal Information
Pouchneutral may process personal information for the following purposes:
Order Processing
We use relevant customer information to receive, manage, and fulfill orders, communicate with customers, and maintain appropriate order records.
Customer Service
We use contact information and correspondence to respond to questions, requests, and related matters concerning products or orders.
Payment Processing
Payments made through the Pouchneutral website may be processed by Stripe.
Stripe may receive and process information necessary to facilitate payment transactions, including relevant transaction and payment details. Stripe acts as both a payment service provider and a data processor handling personal information on behalf of Pouchneutral (in accordance with relevant contractual arrangements).
Stripe may also process certain information in its own capacity when necessary for its own legal, regulatory, operational, or compliance purposes. Stripe’s own privacy practices are detailed in its Privacy Policy.
Pouchneutral does not require customers to provide full payment card details directly to Pouchneutral through standard customer communication channels.
Business Management
We may process personal information for purposes such as accounting, record-keeping, order management, customer service, and business record management.
Legal and Regulatory Obligations
Where necessary, we may process personal information to comply with applicable legal obligations, respond to lawful requests from competent authorities, maintain necessary business records, or establish, exercise, or defend legal claims.
Website Management
Where necessary, we may process information related to website visits in order to operate the website, troubleshoot technical issues, maintain relevant records, and understand basic website usage.
- Legal Basis for Processing in the European Market
Where the GDPR (General Data Protection Regulation) applies, Pouchneutral processes personal information based on applicable legal grounds.
Depending on the specific circumstances, these grounds may include:
Processing necessary to take action at the customer’s request prior to entering into a purchase contract;
Processing necessary for the performance of a contract;
Processing necessary for compliance with a legal obligation;
Processing necessary for Pouchneutral’s legitimate interests (provided such interests are not overridden by the individual’s rights and interests);
Consent (where specific processing activities require consent).
Where processing is based on consent, individuals may withdraw that consent in accordance with applicable law. Withdrawal of consent does not affect the lawfulness of processing activities carried out prior to the withdrawal.
The GDPR requires that the processing of personal information be lawful, fair, and transparent; that collection purposes be clearly defined; that processing be limited to what is necessary; and that data be retained only for an appropriate period.
- Data Protection Requirements in Mexico
For personal information processed in Mexico, Pouchneutral complies with applicable requirements under the Federal Law and related regulations.
Current Mexican law stipulates principles to be followed by private entities when processing personal information, including legality, purpose, consent, quality, proportionality, information disclosure, and accountability.
Where applicable, Pouchneutral provides relevant privacy information to individuals when collecting personal information electronically or through other applicable channels.
- Data Retention
Pouchneutral does not retain personal information indefinitely.
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, while also taking into account applicable legal, accounting, tax, contractual, and dispute resolution requirements.
The following retention framework applies:
Customer Inquiries
Customer correspondence and inquiry details may be retained for up to 24 months after the inquiry is closed; this period may be extended if required for ongoing matters or if otherwise reasonably necessary.
Customer Accounts
Where customer accounts are provided, account information is retained while the account remains active; following account deactivation, information may be retained for a reasonable period if necessary for record-keeping or legal purposes.
Order Records
Order-related information may be retained for up to 7 years if reasonably necessary for accounting, tax, contractual, legal, or record-keeping purposes. If specific categories of information are no longer required for the aforementioned purposes, they may be deleted early or removed from active records. Transaction and Financial Records
Records related to transactions may be retained for periods prescribed by applicable accounting, tax, and other legal requirements. Where specific statutory retention periods apply, Pouchneutral will retain the relevant records for the corresponding duration.
Legal Claims and Disputes
If information relates to actual or reasonably anticipated legal claims, complaints, investigations, or disputes, it may be retained for the reasonable period necessary to establish, exercise, or defend the relevant legal rights.
Consequently, the applicable retention period depends on the type of information and the purpose of its retention, rather than the uniform application of a single, indefinite retention rule to all personal information.
This approach reflects the GDPR principle of “storage limitation.”
- Sharing of Personal Information
Pouchneutral may disclose relevant personal information when necessary to achieve the purposes described in this Privacy Policy.
Recipients may include:
Payment service providers (including Stripe);
Service providers acting on behalf of Pouchneutral;
Accounting and administrative service providers;
Delivery-related service providers required to fulfill orders;
Necessary professional advisors;
Relevant competent authorities when disclosure is required by law.
Pouchneutral shares only the information relevant to the applicable purpose.
Stripe’s published Data Processing Agreement (DPA) explains that when Stripe acts as a “data processor” for a business user, it processes personal information on behalf of and according to the lawful instructions of that business user.
- International Data Transfers
As Pouchneutral operates in Mexico and may serve customers in the European market, personal information may in some cases be processed in jurisdictions outside the customer’s home country.
Where the GDPR (General Data Protection Regulation) applies and personal information is transferred outside the European Economic Area (EEA), Pouchneutral will employ applicable lawful transfer mechanisms as required by the GDPR.
Regarding service providers such as Stripe, applicable contracts and data transfer arrangements may include mechanisms recognized under applicable data protection laws. Stripe’s published DPA specifies these mechanisms, including EU Standard Contractual Clauses (SCCs) and other applicable international transfer mechanisms.
- Individual Rights in the European Market
Where the GDPR applies, individuals may have certain rights regarding their personal information, depending on the specific circumstances, including:
The right to access personal information;
The right to request the correction of inaccurate information;
The right to request the deletion of information;
The right to request the restriction of processing;
The right to object to specific processing activities;
The right to data portability, where applicable;
The right to withdraw consent, where processing is based on consent;
The right to lodge a complaint with a relevant data protection supervisory authority.
These rights are subject to the conditions and limitations set forth in applicable law.
You may submit relevant requests using the contact details provided in this Privacy Policy.
10. Rights under Mexican Law
Individuals whose personal information is processed in Mexico may have rights under applicable Mexican data protection laws, including the rights of access, rectification, cancellation, and opposition (commonly referred to as ARCO rights). Requests regarding these rights may be submitted to Pouchneutral using the contact details listed below.
Requests should contain sufficient information to enable Pouchneutral to identify the requester and understand the nature of the request.
Pouchneutral will process such requests in accordance with the procedures and timeframes stipulated by applicable Mexican law.
Current Mexican federal data protection laws expressly establish mechanisms regarding the rights of access, rectification, deletion, and objection, and set forth requirements concerning privacy notices and the processing of personal information.
- Cookies and Similar Technologies
Pouchneutral may use cookies and similar website features as necessary for website operations, recording customer preferences, data measurement, or other permitted purposes.
Where consent is required for specific categories of cookies or similar features, we will provide an appropriate consent mechanism.
Further information regarding cookies and related choices is available via the relevant cookie notice or settings on the website.
- Customer Communication
Pouchneutral may use customer contact information to communicate regarding the following matters:
Orders;
Product inquiries;
Customer service requests;
Delivery-related matters;
Refunds or other matters directly related to purchases;
Important information regarding the customer’s interaction with Pouchneutral.
Where applicable law requires consent for promotional communications, Pouchneutral will seek such consent and provide a means to withdraw it.
- Data Accuracy
Pouchneutral is committed to ensuring that the personal information it holds is relevant to the intended purposes and maintained with reasonable accuracy.
Where applicable, customers may contact Pouchneutral to request the correction of inaccurate or incomplete information.
- Data Protection
Pouchneutral implements appropriate organizational and technical measures regarding personal information, taking into account the nature of the information and the specific circumstances of its processing.
Access to personal information is restricted to what is necessary to achieve the relevant business purposes.
No method of information transmission or storage can completely eliminate all potential risks; therefore, while Pouchneutral adopts protective measures commensurate with the nature of the information and processing circumstances, it does not provide an absolute guarantee regarding data protection.
- Information Regarding Children
The Pouchneutral website is designed for general consumer shopping needs and is not specifically targeted at children.
Pouchneutral does not knowingly collect personal information from children where prohibited by applicable law.
If a parent or legal guardian believes that personal information concerning a child has been improperly submitted, they may contact Pouchneutral using the contact details provided below.
- Third-Party Services
Certain features of this website may involve service providers that process information on behalf of Pouchneutral or independently for their own legitimate purposes.
When Stripe processes payment information on behalf of Pouchneutral, it acts as a Data Processor in accordance with applicable contractual arrangements. Stripe may also act as a Data Controller for specific processing activities determined at its own discretion.
Customers may consult Stripe’s latest privacy information to learn more details about Stripe’s own processing activities.
- Changes to This Privacy Policy
Pouchneutral may update this Privacy Policy to reflect changes to this website, business practices, applicable legal requirements, or data processing activities.
The updated version will be posted on this page, indicating the revised effective date or date of update.